Customer satisfaction is our top priority. We understand that there may be situations where a refund is necessary, and we are committed to handling such requests promptly and fairly. This refund policy outlines the conditions and process for obtaining a refund for services provided by Aylmer Taxi.
Eligibility for Refunds
Refunds are available under the following conditions:
- The service was not rendered due to a fault on our part (e.g., the driver did not arrive or the ride was cancelled by us).
- The customer cancels the service within the specified time frame of 30 minutes before the scheduled pick-up time.
Non-Refundable Services
The following scenarios are not eligible for refunds:
- Cancellations made less than 30 minutes before the scheduled pick-up time.
- No-shows where the driver arrives at the specified location and the customer is not present.
- Services that were completed as requested.
Process for Requesting a Refund
To request a refund, please contact us within 7 days of the service date. You will need to provide your booking reference number, the reason for your refund request, and any relevant details or documentation. Refund requests can be made via our customer service email or by calling our support line.
Time Frame for Refund Requests
All refund requests must be made within 7 days of the service date. Requests made after this period will not be eligible for a refund.
Processing Time
Once your refund request is approved, please allow 5-10 business days for the refund to be processed.
Refund Method
Refunds will be issued using the original payment method. In certain cases, a credit voucher may be offered instead.
Exceptions
Exceptions to this policy may apply in special circumstances, such as severe weather conditions or emergencies. These will be evaluated on a case-by-case basis.
Contact Information
For any questions or to initiate a refund, please contact our customer service team at:
Email: info@aylmertaxi.ca
Phone: +1-819-684-7777
Changes to the Refund Policy
Aylmer Taxi reserves the right to modify this refund policy at any time. The latest update to this policy was made on August 9, 2024. Please review this policy periodically for any changes.
